At The Grameen Express, we are committed to providing quality content and maintaining transparency in all our communications. If you have any queries, objections, or concerns regarding the content published on our website, or any other issues related to our services, we encourage you to reach out to us.
We value your feedback and will strive to address your concerns promptly and efficiently. To ensure smooth and timely redressal, please follow the steps below when submitting your grievance:
How to Submit a Grievance:
- Email Submission: Please send an email with the subject line “Grievance” to our Grievance Redressal Officer, Mr. Pankaj Sharma, at grievance@thegrameenexpress.com pankaj.aisf@gmail.com.
- Details Required: In your email, kindly include:
- A clear description of your concern or objection.
- Relevant details such as URLs, dates of the content in question, and any supporting documentation.
- Your contact information for further communication.
- Response Time: Upon receiving your email, our team will acknowledge your grievance within 2-3 working days. We aim to provide a detailed response and resolution within 7-10 working days, depending on the complexity of the issue.
We appreciate your patience and understanding in allowing us time to investigate and address your grievance thoroughly.
Your feedback is invaluable to us, and we are committed to ensuring that The Grameen Express remains a trusted and reliable platform for our readers.